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FAQ & Help Section

Product Description

Please note that Lederhosen and Bundhosen has a low stretching tendency as compare to other fabric like jeans or cotton trousers. Sizing also varies depending on where you will tuck-in your Lederhosen / Bundhosen.

Lederhosen and Bundhosen get’s losen upto 1 inch after 2-3 times of wearing it. Breaking Leather like that is required before Oktoberfest. Also It is always better to get one size large if you are not sure about your actual lederhosen size.

Please contact our team to cater to your needs for product specific issues. You can discuss the product details and your requirement via a live chat, or you can use the contact us form to message. You can also send an Email, with the following information;

  1. Product Sku-Unit
  2. Product Dimensions/Details
  3. Your requirements

Email: support@lederhosenstore.com

PRODUCT ISSUES

In case you receive a defective or damaged piece please contact our customer care team and we will get back to you as soon as possible. To reach our customer care, please start a live chat, use the contact us form or simply Email us, with the following information;

  1. Order Number
  2. Product name
  3. Description of the issue regarding the defective piece.
  4. It is best to add pictures of the defective piece.

Email: support@lederhosenstore.com

If you did not receive your order within the provided time by our representative please check with your local post office prior noticing us about the delivery. You can track your order through our tracking page using the order code sent to you in the confirmation email.

If you are unable to track your order please be sure to check all doorways, areas outside your house, and ask your neighbors if they accidently picked up any parcel on your behalf.

Once you have checked, please get in contact with our team. You can start a live chat, message at the contact us form or send us an Email, with the following information;

  1. Order Number
  2. Product name
  3. Date you placed the order

If you have received item(s) that you did not order, please
bring this to our attention by emailing us, or sending a message through the
return and exchange form, with the
following information;

  1. Item(s) you ordered and your order number
  2. Item(s) you have received and any number associated with it.
  3. Your invoice details that you have received
  4. Date of purchase.

Note that the wrong item(s) received must be in their original packing, and
brand new condition. Any possibility of the item(s) being used or damaged may
cancel the exchange.

If you have received item(s) that you did not order, please bring this to our attention by emailing us, or sending a message through the contact us form, with the following information;

DISCOUNTS AND PROMOTIONS

Yes we do ship worldwide. But taxes (VAT) may apply that you have to pay at the time of receiving your order. Usually they are very minimum and will not be a of any inconvenient.

Customers are eligible to our return policy if the item(s) to be returned are in brand new condition and, without any damages. However the customer will be liable to bear the shipping cost or taxes for returning those goods. We do not accept any return without prior notice and approval.

Please follow this link for more details on return policy.

Lederhosenstore.com guarantees a full refund for customers who wish to return the goods, provided that the refund is requested 10 days mentioned in our return policy. Refund is also on the basis of damaged and / or not as per the requested product.
Please follow this link for more details on return policy.

If you haven’t received your
refund, there could be many reasons for it, such as;

  1. The item(s) returned to us might be in the shipping process.
  2. There is some information missing that you need to provide for the
    approval of refund.
  3. Delay due to Bank clearance

For further assistance please reach our customer care, via a live chat, contact us form or simply Email. Please provide the following information:

Email: support@lederhosenstore.com

If your tracking code shows that the package was delivered, then there could be a mistake in the address where it was dropped. Please recheck the shipping address you provided while making the purchase. Also check with your neighbors if they
received any package on your behalf.

CHANGING ORDER

You can cancel an order you make at lederhosen.com within 30 minutes of your purchase. Any request made after 30 minutes cannot be acknowledged since your order might already be in process.

To cancel your order, please contact our team. You can start a live chat, message at the contact us form or send us an Email, with the following information;

1. Order Number
2. Reason; why you want to cancel your order?
3. Date you placed the order

Email: support@lederhosenstore.com

To change your billing address just send us an email for your request with details of your account, order number and previous billing address.

If you want to change your shipping address, please contact our customer care team.You can start a live chat, message at the contact us form or send us an Email with the following information;

1. Order Number
2. The correct shipping address

You will receive a confirmation message for your new shipping address once it has been changed in our database.

If your coupon code is stated as “in valid” there could be many reasons for it;

You must be entering the same coupon more than one time. Our system allows one coupon to be used by one unique user for promotion. If you are using it once, please make sure that the page is not refreshed and you complete the checkout process.
You are using an expired coupon code. Our offers may have limited timeline within which the coupon can be used.

We apologize for the inconvenience caused by this issue. If the problem still pertains, please feel free to use the contact us form or send us an Email.

Email: support@lederhosenstore.com

PLACING ORDERS

If you haven’t received your order confirmation then there can be few reasons to it;

1. Your order was not completely processed due to some technical error with internet or browser.
2. You email address was not correct due to some unintentional typing error.
3. The email went to your “spam” or “trash” folder.

You may please contact our Customer Care Service for the confirmation of your order. For prompt action it is better to email us including at least one of the following;

1. Order Number
2. NAME (ship to / Bill to)
3. Date of purchase

Please mention in email that you are just confirming if your order is placed.
Email: support@lederhosenstore.com

You can get a copy of your order to keep as a record. Please contact our Customer Care Service for further details. You can use the contact us form to message. You can also send an Email, with the following information;

1. Order Number
2. NAME (ship to / Bill to)
3. Date of purchase

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