Return and Exchange Policy

Thank you for shopping with us. We hope you are happy with your purchase. If you are not completely satisfied for any reason, please review the options below. We are here to help.

GENERAL REQUIREMENTS

All requests must be initiated within 5 days of Delivery.
A receipt or proof of purchase such as Order No. is required for all requests.
Items must be in new, unused condition with all original tags and labels attached.
Items which are used or worn are not eligible for exchange and refund.
Items which are damaged or wrongly sent are only eligible for return and exchange.
Please do not send items back to the manufacturer directly.
We do not accept returns for orders containing multiple sizes purchased with the intention of checking best fit.
Partial refunds may apply in certain cases. Support team will guide you on it.
Size exchange or cancellation requests cannot be accepted once an order has been processed or dispatched.
Items on Flash Sale Discounts (Limited Offer Discounts via Coupon) are not entitled for any kind of return or exchange. However, support can work on your request within policy limitations.

Important: Items delivered to an incorrectly entered address provided by the customer are not eligible for a return or refund.

EXCHANGE - SIZING OR FIT CONCERN

If you have received your order but are not satisfied with the sizing or fit, please do not worry. We want every customer to be happy with their purchase. Our Support team will work with you to provide you with the best possible solution for exchange.

Wrong Item: If you receive the wrong item or a size different from the one you ordered, we will exchange it for the correct one.

Damaged Item: If you receive the damaged item, we will send the new item without any additional cost.

What to do: Contact our support team within 5 days of your Package Delivery and describe your concern. Our team will review your case and work with you personally to find the best possible solution.

Please Note:

We strongly recommend reviewing our Size Guide before placing your order to ensure the best fit.
Requests must be made within 5 days of delivery.
Free promotional items (Free Shirt, Free Socks) are not eligible under this policy.
Items on Flash Sale Discounts (Limited Offer Discounts via Coupon) are not entitled for any kind of return or exchange. However, support can work on your request within policy limitations.
Return shipping cost to send the item back is the responsibility of the customer.
Items must not be used, washed, or have tags removed to be considered.
Once we receive and inspect your returned item, we will dispatch the correct size to you.
In case of mistake on our end, outbound shipping for the replacement item is on us.
We issue store credit in some cases to get the perfect fit in replacement.

How to Contact Us:

Email us at support@lederhosenstore.com or fill out our Return & Exchange Form with your order number and concern.
Our support team will respond to your email within 1-2 business days.
During Peak Season, Response may take upto 48 hours in Business Days.
We will guide you through the next steps based on your specific situation.
We will ship the correct size once your size exchange request is accepted and we had recieved your returned item.
Once received and inspected, we will dispatch your correct size promptly.

MISSING OR INCORRECT ITEMS

We take full responsibility for any missing or incorrect items in your order. If you have received the wrong item or your order is missing an item, we sincerely apologize for the inconvenience.

What We Will Do:

If an incorrect item was sent, we will dispatch the correct item to you free of cost.
If an item is missing from your order, we will dispatch the missing item to you free of cost.
If dispatching a replacement is not possible, we will issue a full refund for the affected item with no transaction fee deducted.

Conditions:

The issue must be reported within 3 days of the delivery. In special cases, we can also consider it beyond the timeline.
You must provide your order number and a clear description or photo of the issue.
Do not return or dispose of the incorrect item until our support team advises you to do so.

How to Report a Missing or Incorrect Item:

Email support@lederhosenstore.com or complete our Return & Exchange Form with your order number and a photo or description of the issue.
Our support team will respond within 1–2 business days and confirm the next steps.
We will either dispatch the correct or missing item immediately, or process a full refund if dispatch is not possible.

RETURN - FOR A REFUND

When a Refund Applies:

Item arrived damaged upon delivery.
Item Missing from the Order.
Item was incorrectly shipped (wrong item or size sent by us)
Item not available in the warehouse or manufacturing site.
Order cancelled before shipment - cancellation must be made within 6 hours of purchase. (Orders Placed before 12PM CST are dispatched on the same day usually. So once order is processed or dispatched. Its not possible to cancel and issue the refund)
If an order is returned to us because of an incorrect or undeliverable address, we reserve the right to deduct the actual shipping costs incurred from your refund.

Conditions to Qualify for a Refund:

Request must be made within 5 days of the purchase date.
Items shall meet the refund criteria.
Items must not be used, worn, washed, or have tags removed.
Proof of purchase or Order Number must be provided.
Customer must bear all return shipping and handling costs.

What Is Not Eligible for a Refund:

Orders containing multiple sizes purchased to check fit.
Free promotional items (Free Shirt, Free Socks).
Flash Sale Discounted Items.
Items delivered to an incorrectly entered address provided by the customer.
Requests made after 5 days of delivery.
Requests made after the order is dispatched from the warehouse.
Items that are used, worn, washed, or have tags removed.
Items delivered correct as per Order Invoice.
Shipping Cost is not Refundable.

Partial Refund:

Items not in original condition: Items that are damaged, used, or missing parts for reasons not caused by our error will be refunded at 50% of the original purchase price.
Late returns: Items returned more than 5 days after delivery are reviewed case by case and may qualify for a partial refund or exchange at our discretion.
Items purchased on sale or with a discount.

Transaction Fee:

Please note: A 20% transaction fee is deducted from all refunds regardless of the reason (Including Cancelled Orders). This covers payment processing, administrative and restocking costs.
If an order is returned to us because of an incorrect or undeliverable address, we reserve the right to deduct the actual shipping costs incurred from your refund in addition to 20% deduction.

Refund Timeline:

Approved refunds are processed within 3-5 business days of us receiving and inspecting the returned item.

Refund Method:

Refunds are issued via the original payment method used at checkout (e.g. PayPal, credit card).

How to Initiate a Refund:

Complete our Return & Exchange Form or email support@lederhosenstore.com with your order number and reason.
Our support team will review your request and respond within 1-2 business days.
If approved, ship the item back at your cost using a trackable method. Refund will be issued within 3 - 5 business days of receipt and inspection.

ORDER CANCELLATION

Orders are processed and shipped within 24 hours of purchase. (Orders Placed before 12PM CST are dispatched on the same day usually).
To cancel order, contact us at support@lederhosenstore.com.
Orders can be cancelled within 6 hours of purchase. After 6 hours, cancellation is only possible if the order has not yet been dispatched or picked up by the carrier. Once an order has shipped, it cannot be cancelled.
Cancellations requested after shipment will be treated as a return and are subject to the 20% transaction fee.

LATE DELIVERY OR CARRIER ISSUES

We use Fedex, UPS, USPS and DHL for our Shipments.

Our Orders are pick, pack and shipped withing 24 hours during Off Season and in 48 Hours during Peak Oktoberfest Season.

Carrier Issues:

If a delivery error occurs on the carrier's end, we will fully support you in resolving the issue. However, we cannot be held liable for any loss or late delivery caused by the carrier beyond our control.

Package Lost:

If your package is confirmed lost by the carrier, we will send a replacement order at no additional cost. If the item is no longer in stock, you can select the alternate item or we will issue a full refund instead.

DUTIES AND TAXES - INTERNATIONAL ORDERS

International orders may be subject to import duties and taxes upon delivery. These are the sole responsibility of the customer and are collected by your carrier or local customs authority. The amount is determined by your country's import laws.

How to Initiate a Refund:

Complete our Return & Exchange Form or email support@lederhosenstore.com with your order number and reason.
Our support team will review your request and respond within 1-2 business days.
If approved, ship the item back at your cost using a trackable method. Refund will be issued within 2–4 business days of receipt and inspection.